Grievance Redressal Policy

This policy is framed under the Information Technology Act, 2000 and related rules for resolving customer complaints fairly and timely.

Registered Address: Vijay Bazar, Nawada, Bihar - 805110, India
Email: support@tulsica.com
Jurisdiction: Nawada, Bihar, India

1. Purpose

Complaints may relate to orders, payments, delivery, refunds, returns, website usage, privacy, and data concerns.

Abhishek Verma, Customer Support Department
Email: support@tulsica.com

Complaints can be submitted via email, website contact form, or written communication.

Include name, order number (if any), contact details, issue description, and supporting evidence.

We aim to resolve complaints in 7-15 working days depending on complexity.

We may request additional information, verify records, coordinate with courier/payment partners, and review transaction history.

We are not liable for customer-provided errors, gateway failures, courier delays, bank delays, or force majeure events.

Fraudulent or abusive complaints may be rejected, with possible account restrictions or legal action.

Users may request correction, deletion, access, or consent withdrawal as per Privacy Policy.

All disputes are subject to Nawada, Bihar, India jurisdiction.

We may update this policy at any time. Latest version is published on website.

TULSICA FINE JEWELS PRIVATE LIMITED
Vijay Bazar, Nawada, Bihar - 805110
Email: support@tulsica.com